Your privacy is important to us. All information collected is only used for the purpose of processing your order.
We will never give out or sell any of your information to a third party, or record any transaction details. PayPal is the only payment option offered as this is secure and private.
If you live in the Geraldine, NZ area your order will be dropped off to you free of charge. All orders $70 and over qualify for free shipping. Urban areas in NZ shipping is a flat rate fee of $8.50 and Rural Delivery areas $15. Wall Scripts are sent in boxes to protect them and are $11 shipping.
If you need shipping outside of NZ and Australia. Please email us.
FB does not accept exchanges for change of mind. We will happily replace items if they are not as per your order due to a fault by FB eg painted a different colour to what you have requested, a word or name has been spelt incorrectly. Please contact via email with proof of fault with a photograph of the item. When an item is incorrect due to the fault of the customer eg you have provided the incorrect spelling of a name or requested the wrong colour or size, you will need to purchase a replacement.
All sales are final and as our products are often custom made unfortunately we are unable to offer refunds or exchanges for change of mind. Please choose your products and colours carefully. We do not offer refunds on pre ordered products.
All products are thoroughly checked prior to being dispatched. Returns are not offered for normal wear and tear or rough handling and/or misuse of our products.
Refunds and replacements will not be offered if the customer:
- simply changes their mind
- decides they do not like the purchase
- decides they have no use for it
- damages the goods by not handling carefully as per our Product Care, and/or mounting items securely to surfaces
If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received.
All of our silicone products are made from non-toxic, high quality, 100% food grade silicone and is free from BPA, Lead, Cadmium, Phthalates, PVC and Latex. Our silicone will not absorb odours or support the growth of mould, fungus or bacteria making it super safe for little mouths.
All our wooden teething rings/beads are made from beech wood. Beech wood is a hard non splintering wood that is naturally antibacterial, totally chemical free, durable and shock resistant.
Our teethers, dummy clips and pram garlands have all been independently tested and comply with the Australian and New Zealand Toy Safety Standards AS/NZS 8124 1/2/3. Please read our safety tags thoroughly prior to using our products. Always supervise your little one when using our products and discard at the first sign of damage.
Dummy clips need further testing. Dummy clips including the loop but not including the clasp are not to exceed 22cm. Dummy clips need to also meet standards EN12586
Consumer Protection Notice No.11 of 2011, Australian Competition and Consumer Act 2010
Consumer Goods (Babies’ Dummies and Dummy Chains) Safety Standard 2017: section 10 Requirements for dummy chains - Physical & Mechanical
Please note: it is not a requirement for each style to be tested.
All current certificates are available on request.
Please give our products a quick wipe prior to use. Any of our products that contain beech wood or silicone beads can be cleaned by wiping with a damp cloth. Do not submerge beech wood in water in order to prevent discolouration and warping.
Should your beech wood need retreating at any time this can be easily achieved with a quick sand and any food grade oil (we prefer coconut!)
Items are not to be handled by children, they are for eyes only. Do not hang items above cots or beds or within a child's reach
Newborn photo props to create stunning memories with these wooden baby milestone cards, perfect to use as baby photo props to capture how your little one grows over the year.
ARE THESE TOYS?
All our handmade products are decor items and keepsakes, and as such, are not sold or designed as toys. This list includes but is not limited to:
- milestone plaques
- wall plaques
- shaker eggs
- money boex
- keepsake boxes
- night lights